Updated on: February 3, 2020
- What is Salesforce?
- Why is Salesforce Important?
- Services Offered by Salesforce?
- Future Scope of Salesforce
- Which Companies use Salesforce?
- Salesforce Certifications
- Job Roles Available for Salesforce
What is Salesforce?
The present years are experiencing a big surge in the field of cloud computing— a technology influencing the entire sphere of computing. Salesforce provides customer relationship management solutions aiming to link customers and companies. It sells a complementary suite of enterprise applications related to marketing, automation, analytics, and development, commerce and service, marketing automation, analytics, and application development dedicated to the clients 24 hours. Salesforce tutorial will enable you learn to the fullest.
In simple terms, it is a cloud computing service platform that specializes in customer relationship management. It allows a business to use cloud technology for connecting with customers and business partners without any hurdles. The software is ranked high as it helps businesses to track the detailed activity of the customers regarding their buying decisions.
Why is Salesforce Important?
Salesforce implemented to CRM offers overwhelming results to the users. The Salesforce application is used by the world’s biggest tech giants such as Facebook, Google, etc. to a local IT hub for effectively manage and get connected with their business customers. It also allows users to handle all the real time data and connections from anywhere in the world via compatible devices.
The Salesforce app is flexible in the terms of features and can be used by any strata of a company. Salesforce development grows with the development of the business. Along with it, more services and features can be included. Hence, proficient tutorial on Salesforce is necessary.
Services Offered by Salesforce?
Salesforce performs a number of services such as:
Sales Cloud: This CRM platform assists the business engaged in B2B or B2C to mange the customer support, sales and marketing aspects.
Marketing Cloud: Customer journey, web customization, content generation, content management, data analytics, email, social media, mobile, etc. can be looked after.
Service Cloud: Through this platform, the customers can get faster access to the needed answers and their problems meet rapid solutions.
Commerce Cloud: The customer receives seamless services and experience no matter where he or she is based.
Community Cloud: Crucial features such as case tracking, social- networking plug-ins are available for faster customer problem solutions.
App Cloud: Development of custom apps is supported.
Analytics Cloud: It offers a business intelligence platform enabling the company to efficiently work with huge data files, along with producing charts, graphs and much more.
Future Scope of Salesforce :
The applicability of Salesforce is on rise in the increasing number of businesses. SFDC is successful in achieving tremendous growth over the past few years.
The future of Salesforce can be predicted by analyzing its workforce level in the recent past.
- In 2014, 47% of entire CRM software revenue was produced from CRM applications based on SAAS.
- Salesforce (NYSE: CRM) is the current leader of the worldwide CRM market with a brilliant market share of 18.4%.
- In 2014, the top ten CRM vendors generated 60% of worldwide revenue together.
- Salesforce dominated the global CRM market with 18.6% market share, and 28.2% revenue growth within 2013 to 2014.
The core CRM product has increased its sales and productivity and also have started to give fluidity to the sales flow with detailed analytics. It also provides a complete picture by offering customized dashboards. Sales professionals can drag and drop deals by operating the business digitally. With complete Salesforce training, one can get to know what is going on with a customer. These unbeatable features predict that Salesforce has a bright future in the next few decades.
Which Companies use Salesforce?
Million of the companies across the globe have been using Salesforce. Here is a list of top 14 companies in the USA that have been using Salesforce.
- Amazon Web Services
- U.S. Bank
- The New York Post
- The American Red Cross
- NBC Universal
- L’Oréal Americas
- The Hershey Company
- American Express
The list of Indian Companies using Salesforce usually belong to Finance, manufacturing, telecom, Wholesaler distribution and computer and electronics categories:
- Aricent Group
- Yamaha Corporation
- Allianz &H Mining Equipment
- Motorola INC
- Cisco System Inc
- BlueScope steel
- Cisco Systems Inc
Salesforce Certifications :
Salesforce offers a wide array of certifications targeted for several job functions, such as :
- Marketing Consultants
Salesforce certifications can add essential values to the business. It increases your marketability in a tight Information Technology job market by letting you become a subject matter professional. The time of your certification is flexible as it can be few hours, days, or months. The more certifications you add, the better you can reach a higher level in your career. A proper Salesforce course is necessary for salesforce certification.
Special Salesforce tutorial for developers is also available at SSDN Technologies. Salesforce roles encompass technical, marketing, and others. Each role varies in term of the depth of knowledge and understanding of the Salesforce platform.
Job Roles Available for Salesforce :
Salesforce has gained a unique position in several business organizations in the technological sphere. The demand for Salesforce professionals has been expanding across different industries. Most booming job roles are Salesforce Administrators, Business Developers, etc. Every day, hundreds of new businesses are signing contracts with CRM , which call for Salesforce skills, expertise, and knowledge pertaining to:
- Salesforce Administrators
- Salesforce Consultant
- Salesforce Project Manager
- Salesforce Architect
- Business Developers
- Business Analytics
To sum up, the digital tech-savvy age opens up the need for skilled Salesforce professional. There is no running away from the fact that it is the world’s number one CRM solution. There are several Training centers for the Salesforce tutorial for beginners and advance level. SSDN Technologies is a renowned institute that provides excellent Salesforce training. Contact us for the proper guidance related to Salesforce training.