Customer Relationship Management Skills Training

Enhance engagement and achieve business results! Our program on Customer Relationship Management (CRM) is a customized course for individuals and teams interested in developing their customer relationship management skills that are necessary in the market today. 
 

In this course, you will learn the complete CRM process from the beginning of the sales process with lead management to customer retention. This course will also include a full understanding of customer lifetime value. You receive hands-on experience with leading CRM tools to help you discover how these tools improve communication in the sales process, automate workflow processes in your organization, and improve the customer experience at each stage of interaction. 
 
Our CRM training helps you with real-world applications of customer relationship management. You will practice relationship nurturing, improve customer satisfaction and drive revenues. Whether you work in marketing, sales, or customer service, this program will help you manage customer interactions more strategically and in a meaningful and impactful way. 
 
As the Best in Corporate Training and Best Training Company, we are committed to providing high-impact, practical learning experiences that give you real outcomes.  
 
Join us and take your next step towards becoming a CRM expert with our customer relationship management course, where innovation meets customer excellence. 

bannerImg

Learning Options for You

  • Live Training (Duration : 32 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

No prior experience in CRM is required; however, basic communication skills and a general understanding of business operations will be beneficial.

  • Basic communication and interpersonal skills
  • General understanding of business and customer interactions
  • Willingness to participate in role-plays and discussions

Learning Objectives

Participants will gain practical knowledge and actionable skills to strengthen customer relationships and enhance overall customer experience.

  • Understand the key concepts and importance of CRM
  • Identify and respond effectively to customer needs
  • Apply communication and conflict resolution techniques
  • Leverage CRM tools and technology
  • Analyze customer data for improved service strategies
  • Develop a customer-centric mindset and long-term relationship plans

Target Audience

This course is ideal for professionals across various functions who interact with customers and want to enhance their relationship management capabilities.

  • Sales and marketing professionals
  • Customer service representatives
  • Account managers and client relationship officers
  • Business owners and entrepreneurs
  • Anyone interested in improving customer engagement skills

*Excluding VAT and GST

Register Your Interest

Students Reviews

Students Say About Our Courses

underline
testimonialImg