RAMP15 - Ribbon Application Manager Platform Support Course

Last Updated: 26 06 2025

The RAMP 15 course is tailored to help professionals gain hands-on experience in managing, monitoring, and performing operational tasks on Ribbon devices using the Ribbon Application Management Platform (RAMP).  
 
This Training is ideal for system engineers, NOC technicians, and integrators responsible for maintaining the PSX, SBC Edge, and Core product lines. Delivered by the Best Corporate Training Company and recognised as the Best Training Company, the course focuses on building real-world skills needed to navigate the RAMP interface effectively.  
 
Participants will learn how to manage user roles and permissions, monitor devices, analyse performance, and troubleshoot network alarms. They will also gain expertise in handling routine tasks such as backup and restore, call trace analysis, and using performance tools for generating real-time and historical reports. The training also covers authentication, authorisation, and software version control across devices.  
 
By the end of the course, learners will be well-prepared to manage Ribbon equipment efficiently using RAMP, ensuring high performance and system reliability across the network. No prior course is required, although basic knowledge of Ribbon device functions is recommended for an optimal learning experience. 

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Learning Options for You

  • Live Training (Duration : 16 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

To gain the maximum benefit from the RAMP15 course, participants should come with a foundational understanding of IT systems and basic experience in system support or monitoring roles. A prior exposure to system architecture, incident management, or ITIL practices will enhance comprehension of the course topics. 

  • Basic knowledge of IT infrastructure components and system workflows 
  • Familiarity with monitoring tools and performance metrics 
  • Some experience in support, DevOps, or system administration environments 
  • An understanding of incident response and problem resolution processes is advantageous 

Learning Objectives

The RAMP15 course aims to provide participants with a thorough grounding in system performance analysis, real-time monitoring, and proactive problem resolution techniques. Learners will explore how to assess system health, configure monitoring solutions, analyze performance trends, and implement strategies to prevent outages. By the end of the course, participants will be equipped with actionable knowledge to maintain system availability, support incident resolution, and ensure that performance benchmarks are consistently met. This hands-on training ensures readiness for real-world challenges in high-availability infrastructures. 

Target Audience

The RAMP15 course is designed for professionals working in technical roles who aim to deepen their understanding of system operations, performance diagnostics, and service reliability in enterprise environments. This course is especially valuable for individuals involved in system engineering, IT infrastructure management, and performance monitoring. It is also ideal for platform support teams, DevOps engineers, and technical analysts responsible for ensuring system uptime and optimizing performance across complex IT landscapes. 

  • IT professionals managing enterprise-grade systems and applications 
  • System engineers and administrators seeking performance optimization skills 
  • DevOps and SRE (Site Reliability Engineering) team members 
  • Platform support teams responsible for service availability and stability 
  • Technical analysts working on diagnostics and root cause analysis 

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