ISO/IEC 20000 Foundation Course

Last Updated: 08 09 2025

ISO/IEC 20000 Foundation Course gives participants a specific understanding of the International Standard for IT service administration (ITSM). Value recognised, ISO/IEC 20000 Service Management System (SMS) defines installation, implementation, maintenance and frequent improvement requirements. This course introduces the principles, vocabulary and best practices required to coordinate IT services with business requirements, which ensures uniform quality and efficiency. 

By registering in this program, learners gain insight into the structure and purpose of ISO/IEC 20000, the main terms for service management processes and continuous improvement. Training prepares learners to understand the certification process and ISO/IEC 20000 role and to achieve organisational skills. 

This course is ideal for IT subjects, managers and individuals to create basic knowledge in ITS, and equips learners with skills to effectively contribute to the service improvement initiative. The program is distributed by industry experts and is designed with practical landscapes to ensure strong ideological clarity and workplace application. 

SSDN Technologies, the Best Training Company and a reliable partner for companies, ensures that it reflects the ISO/IEC 20000 Foundation course, the latest industry practice. SSDN is recognised as the Best IT Training Company and focuses on offering high-quality career-oriented teaching solutions that fit both individuals and organisations. 

The course provides a basic work to pursue ISO/IEC 20000 certificates and strengthen professionals to contribute to world-class IT service management standards. 

Download Content
bannerImg

Learning Options for You

  • Live Training (Duration : 16 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

There are no formal prerequisites for attending the ISO/IEC 20000 Foundation Course. However, a general awareness of IT services and management practices can help participants relate to the course content more effectively. 

  • Basic knowledge of IT services and organizational IT operations. 
  • Familiarity with ITIL or other service management frameworks (helpful but not required). 
  • Interest in quality management or IT governance. 

Learning Objectives

By completing this course, participants will gain an understanding of how ISO/IEC 20000 helps organizations deliver effective and efficient IT services. They will learn about the framework, terminology, key clauses, and the continuous improvement cycle that underpins an ITSMS. Participants will also understand how the standard integrates with other management systems and industry practices like ITIL. 

  • Understand the purpose, structure, and scope of ISO/IEC 20000. 
  • Learn the fundamental concepts of IT service management. 
  • Recognize the benefits of implementing an ITSMS. 
  • Identify key terms, definitions, and requirements of the standard. 
  • Understand the principles of continual improvement in service management. 
  • Appreciate the relationship of ISO/IEC 20000 with ITIL® and other frameworks. 

Target Audience

This course is designed for individuals involved in or interested in IT service management and those seeking to gain a basic knowledge of ISO/IEC 20000. It is ideal for those who are new to the standard or looking to build a foundation before moving to advanced implementation or auditor courses. 

  • IT service managers and staff 
  • Quality managers and team members 
  • Consultants and advisors in IT service management 
  • Professionals working in IT support, operations, or delivery 
  • Individuals preparing for higher-level ISO/IEC 20000 certifications 

Register Your Interest

captcha
Students Reviews

Students Say About Our Courses

underline
testimonialImg