Administering Cisco Contact Center Enterprise (CCEA) v1.0 Course

The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course is designed to equip students with the knowledge and practical skills required to administer the Cisco Contact Center Enterprise (CCE) solution. This hands-on training covers the key components and processes involved in a CCE deployment, including call flow design, agent and team configurations, routing scripts, and reporting. Participants will gain experience working with Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Intelligence Center (CUIC), and Finesse desktop administration.

Through a mix of lectures, demonstrations, and lab exercises, learners will explore system architecture, configure various administrative interfaces, and troubleshoot common issues. The course prepares professionals to efficiently manage and maintain a stable contact center environment that meets business needs.

Whether you are looking to support an existing CCE environment or deepen your Cisco contact center expertise, this course provides the essential foundation needed for operational success.


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Learning Options for You

  • Live Training (Duration : 40 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

  • Understanding of basic networking and IP telephony
  • Familiarity with Windows Server and Microsoft Active Directory
  • Basic knowledge of Cisco Unified Communications products

Learning Objectives

Gain hands-on skills in administering Cisco CCE—configure call flows, agents, teams, and troubleshoot CCE environments using real-time tools.

Target Audience

  • Contact center system administrators
  • Cisco support engineers
  • Network engineers managing CCE
  • IT professionals working with Cisco UCCE solutions

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