Administration, Customer Service Management, GRC, and Field Service Management Fundamentals Training Course

The Administration, Customer Service Management, GRC, and Field Service Management Fundamentals Training course will equip the participants with essential ServiceNow modules that underpin major business processes in organizations. This extensive program helps learners understand how to manage, configure, and maintain ServiceNow for administrative efficiency, providing customer service experience, risk governance, compliance, and field services. 

In the course, the learners will be taken through the following topics: managing users, roles, and configurations; creating workflows; and applying automation for operational efficiency. The Customer Service Management module addresses how to handle customer problems efficiently. The GRC section covers risk identification, policy enforcement, and compliance management. Field Service Management teaches how to coordinate and optimize field operations, thus assuring seamless service delivery. 

This training by a Best IT Training Company gives much focus to hands-on learning, covering real-world scenarios and enabling participants to apply knowledge in practical environments. At the end of the course, the learners will possess both technical and functional skills related to managing ServiceNow modules, improving productivity, and enabling digital transformation for organizations. 


Download Content
bannerImg

Learning Options for You

  • Live Training (Duration : 40 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

  • Basic understanding of IT operations or business workflows
  • Familiarity with ServiceNow platform concepts is helpful but not mandatory
  • No advanced technical skills required

Learning Objectives

The Administration, CSM, GRC, and FSM Fundamentals Training Course provides a complete introduction to core ServiceNow modules that support enterprise-wide digital transformation.

Participants will gain foundational knowledge in:

  •  Administration Fundamentals

Learn platform basics, user management, roles, forms, lists, and navigation while understanding how to configure essential elements of the ServiceNow environment.

  • Customer Service Management (CSM) Fundamentals

Explore case management, customer portals, service channels, SLAs, and the end-to-end customer experience workflow that enhances service delivery.

  • Governance, Risk & Compliance (GRC) Fundamentals

Understand risk scoring, policy and compliance workflows, audit management, and how to automate governance processes using ServiceNow GRC.

  • Field Service Management (FSM) Fundamentals

Learn how to manage work orders, dispatching, technician scheduling, parts inventory, and end-to-end field operations using the FSM application.

By the end of the course, learners will be able to navigate, configure, and support these essential ServiceNow modules, enabling improved service delivery, risk reduction, and operational efficiency across organizations.

Target Audience

This course is ideal for:

  • ServiceNow administrators and implementers
  • ITSM/CSM consultants and support teams
  • Governance, Risk & Compliance (GRC) professionals
  • Field service managers and dispatch coordinators
  • Professionals responsible for workflow automation and service delivery
  • Individuals preparing for multiple ServiceNow fundamentals-level certifications

Register Your Interest

captcha

Our Learners Say About Our Courses

underline
testimonialImg