Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) Course

Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) Course is designed to equip the learners with the necessary skills required to diagnose, restore, repair and replace the learners supporting IP phones, video conferencing equipment and digital signage and multimedia playback devices. This course provides a solid basis for individuals aimed at working in a support role within the Cisco Cooperation environment.

Participants will have hands-on experience identifying Cisco collaboration, understanding the device configuration, troubleshooting infrastructure issue and interpreting Cisco support documentation. Major focus areas include collaboration hardware installation, verification procedures and escalation protocols. The course also prepares learners to interact confidently with the Cisco Technical Assistance Center (TAC) and to navigate the Cisco tools and resources for effective problem solutions.

Whether you are starting your career or looking to validate your technical support capabilities, this course is ideal for field engineers, help desk technicians, and Cisco collaboration support personnel managing products.

SSDN Technologies, recognized as a leading IT training company, introduces this course with expert trainers, real-world labs, and interactive sessions to ensure that each learner develops strong, job-ready skills. 


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Learning Options for You

  • Live Training (Duration : 12 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

  • Basic knowledge of networking fundamentals (LAN, WAN, IP addressing)
  • Familiarity with Cisco Unified Communications Manager (CUCM) and endpoints
  • Experience with collaboration devices (phones, conferencing systems) helpful
  • General IT or technical support experience

Learning Objectives

The CLTECH (Cisco Certified Technician Supporting Cisco Collaboration Devices) course provides learners with the skills to troubleshoot, maintain, and support Cisco Collaboration devices. Participants gain hands-on experience with Cisco IP phones, endpoints, call signaling, CUCM connectivity, and basic troubleshooting techniques. The course covers device replacement, configuration verification, network connectivity testing, and diagnosing common hardware/software issues. Completing CLTECH prepares professionals to deliver effective field and remote support for Cisco Collaboration environments, ensuring continuity and reliability of enterprise communication systems.

Target Audience

  • Field technicians and support engineers for Cisco Collaboration devices
  • IT staff responsible for maintaining UC endpoints and telephony devices
  • Learners preparing for Cisco Collaboration Technician certification
  • Professionals providing onsite or remote troubleshooting support

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