MB-280T04: Configure a Dynamics 365 customer experience solution Course

The MB-280T04: Configure a Dynamics 365 Customer Experience Solution course is aimed at an audience that has or wants to build a foundation in configuring and managing customer experience solutions in Microsoft Dynamics 365. The ideal participants work within customer service, CRM administration, or business analysis roles and will gain insight into setting-up customer engagement processes that work efficiently for the users.  

The course will cover configuring service management pillars, security options to manage customer data in an effective way and configure workflows to improve users' experience on the overall. 

Through theory combined with hands on lab, participants will leave with a firm understanding of how to create and manage tailored customer experience settings that support the growth of the organization. This can include efficient case management configuration, auto-responses, or enhanced service engagement channels, so they can help the user be engaged and happy. 

As from a Best Training Company and also recognized as a Best Corporate Training Company you can be sure this course will provide you with excellent instruction and practical knowledge. This is essential professional development and represents a critical step in expanding your Dynamics 365 knowledge to better deliver value to your organization. 


Download Content
bannerImg

Learning Options for You

  • Live Training (Duration : 8 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

To ensure success in this course, participants should have:

  • Familiarity with Microsoft Power Apps
  • Basic data modeling principles
  • Experience with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights
  • Basic model-driven application configuration experience

These foundational skills are essential for configuring and customizing the Dynamics 365 Customer Experience solutions effectively.

Learning Objectives

The MB-280T04 course is a one-day, hands-on workshop designed to equip professionals with the skills to configure a comprehensive Dynamics 365 Customer Experience solution. Participants will engage in a challenge project, applying their knowledge to create an end-to-end solution that integrates Dynamics 365 Sales and Customer Insights. This practical experience aims to enhance customer engagement and service delivery capabilities within organizations. 

Target Audience

This course is designed for professionals aiming to enhance their skills in configuring Dynamics 365 for Customer Experience. Ideal participants include:

  • Customer Experience Analysts
  • Sales and Marketing Professionals
  • IT Professionals and System Administrators
  • Business Analysts
  • CRM Solution Architects
  • Project Managers overseeing CRM initiatives
  • Technical Support Specialists
  • Enterprise Application Managers
  • Aspiring Dynamics 365 Developers

These roles benefit from understanding how to leverage Dynamics 365 Sales and Customer Insights to improve customer engagement and service delivery.

Register Your Interest

captcha

Our Learners Say About Our Courses

underline
testimonialImg