Google Cloud Customer Engagement Suite Course

The course Google Cloud Customer Engagement Suite is aimed at assisting specialists in becoming proficient in the solutions of customer-experience using Google Cloud. It is an in-depth program that is focused on the way leading enterprises implement intelligent features of Google (Contact Center AI, Dialogflow, and real-time analytics) to organize the process of support and personalize interactions and provide superior customer satisfaction. Learners acquire hands-on experience of conversational AI, algorithms of working processes, omnichannel interaction, sentiment analysis, and integration strategies that will help improve service quality and minimize the costs of operations.

During the course, the participants study use cases in various industries and get to know how to design, deploy, and run scalable customer engagement architectures. Hands-on labs help the learners to learn how to set up virtual agents, develop conversational flows, deploy CX analytics, and connect the AI-based functionality of Google Cloud and the current systems. At the course completion, the learners will be ready to assist the organizations to transform their customer-service ecosystem using the latest cloud technologies.

This is a masterly delivered course offered by the SSDN Technologies, the Best Training Company for future-focused IT programs. With experienced trainers and a practical learning approach, SSDN Technologies will be able to guarantee every participant the confidence and competence to adopt the Google Cloud Customer Engagement solutions in the most effective way. 


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Learning Options for You

  • Live Training (Duration : 40 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

  • Basic understanding of customer engagement or CRM concepts
  • Familiarity with cloud applications or SaaS tools
  • Knowledge of analytics or marketing workflows is helpful but not required

Learning Objectives

This course provides a comprehensive introduction to Google Cloud’s Customer Engagement Suite, covering tools and solutions that help organizations deliver personalized and scalable customer experiences. Participants explore key components such as Contact Center AI, Dialogflow, Looker for analytics, Vertex AI for personalization, and integration frameworks for omnichannel support. The course emphasizes creating intelligent customer journeys, automating responses, analyzing engagement data, optimizing marketing workflows, and improving overall customer satisfaction. Through hands-on labs and practical scenarios, learners build the skills needed to design, deploy, and manage AI-powered, data-driven engagement solutions on Google Cloud.

Target Audience

  • Customer Experience (CX) and Customer Success professionals
  • Marketing and CRM teams using cloud-based engagement tools
  • Business analysts and product managers improving customer journeys
  • Support teams adopting AI-powered response and automation tools
  • IT professionals integrating engagement platforms with business systems
  • Organizations transitioning to Google Cloud-based customer solutions

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