Human Resources Service Delivery Implementation Course

This course introduces a professional to the implementation of mechanisms that streamline human resource processes using digital solutions. In this comprehensive training, learn about the configuration, deployment, and management of end-to-end Employee Experience and core HR best practices using Oracle HR Service Delivery (HRSD) Applications. Learn how to design case management, configure workforce service centers, manage lifecycle events, integrate HR services with other enterprise systems, and much more. Learners will get hands-on experience from labs and practical exercises in implementing workflows and optimizing HR operations. 

Course Highlights The course focuses on best practices in employee engagement, data accuracy, and ensuring compliance with HR policies. It is ideal for HR professionals, administrators, and IT teams seeking to modernize their HR service delivery systems and improve service quality. 

This corporate training provided by SSDN Technologies will ensure that the participants receive theoretical as well as practical knowledge from industry experts. In addition, the training has a very strong focus on business process optimization and automation of business processes, enabling professionals to configure and maintain the solution of HRSD efficiently. On completion of the course, participants would be enabled to manage scalable HR service delivery implementations that are aligned with organizational objectives. 


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Learning Options for You

  • Live Training (Duration : 32 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

  • Basic understanding of HR processes
  • Familiarity with ServiceNow platform fundamentals
  • Knowledge of workflow and case management concepts is a plus

Learning Objectives

The Human Resources Service Delivery (HRSD) Implementation Course provides comprehensive knowledge needed to implement, configure, and optimize HR services on the ServiceNow platform. Participants will learn how to design HR workflows, configure case and knowledge management, set up lifecycle events, manage employee service centers, and integrate HR systems for smooth automation.
The course also covers data models, security configuration, HR templates, service catalogs, and best practices for deployment. By the end of the program, learners will be equipped with practical skills to streamline HR processes, improve employee experiences, and successfully deliver HRSD projects from start to finish.

Target Audience

This course is ideal for:

  • HR professionals implementing ServiceNow HRSD
  • ServiceNow administrators and developers
  • HR process owners and HR operations managers
  • ITSM/ITOM consultants expanding into HR workflows
  • Individuals preparing for ServiceNow HRSD certification

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