ISO/IEC 20000 Introduction Course

The ISO/IEC 20000 Introduction Course is designed to give learners a clear understanding of the basic terms ISO/IEC 20000 standard. It sets a goal to distribute globally recognised standard, reliable, efficient and customer-focused IT services. Through this course, the learners gain insight into the most important principles, the vocabulary and the IEC 20000 structure, which helps them recognise the value of implementing a structured ITM system in an organisation. 

Distributed by the Best Corporate Training Company, this course introduces the requirements for service management systems, roles and responsibilities and benefits of using international best practice. This is an ideal early point for professionals who are preparing to create awareness of IT service quality management or to promote advanced ISO/IEC 20000 certificates. 

The course is particularly relevant to IT subjects, managers and business executives who aim to increase service distribution and customer satisfaction. As the Best Corporate Training Company, our focus is on making the concepts practical and industry-handled, which ensures that learners can relate to learning from the real business environment. 

Recognised as the Best IT Training Company for the development of companies, we ensure that this course not only creates basic knowledge, but also shows how organisations can improve efficiency, reduce risk and achieve compliance with global standards. 

This introductory course is the first step toward developing a strong understanding of ISO/IEC 20000 and developing its role in operating organisational skills in IT service administration.


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Learning Options for You

  • Live Training (Duration : 8 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

There are no mandatory prerequisites for this course, making it accessible to beginners and professionals. A basic understanding of IT concepts or experience in IT service delivery will enhance the learning experience. 

  • No mandatory prerequisites required. 
  • Suitable for beginners and IT professionals at all levels. 
  • Basic knowledge of IT concepts or service delivery is helpful. 
  • Recommended for employees involved in IT service management processes. 

Learning Objectives

By completing the ISO/IEC 20000 Introduction Course, participants will gain a basic understanding of IT service management principles and the ISO/IEC 20000 framework. They will learn to identify key processes, understand the benefits of ITSM, and recognise how organisations can improve IT service quality and efficiency through standard-compliant practices. 

  • Understanding the key principles of IT Service Management. 
  • Learning the structure and requirements of ISO/IEC 20000. 
  • Identifying ITSM processes and their applications. 
  • Recognising the benefits of ISO/IEC 20000 implementation. 
  • Aligning IT services with business objectives and stakeholder expectations. 
  • Enhancing organisational IT service quality and efficiency. 

Target Audience

This course is ideal for professionals involved in IT service delivery, management, or support. It is suitable for IT managers, service desk staff, IT consultants, auditors, and employees seeking to gain foundational knowledge of ISO/IEC 20000 and IT service management practices. 

  • IT managers and service delivery personnel. 
  • Service desk and support staff. 
  • IT consultants and auditors. 
  • Professionals seeking foundational knowledge of ISO/IEC 20000. 
  • Employees involved in IT service management processes. 

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FAQs

In this course, you will gain foundational knowledge of the ISO/IEC 20000 standard, its principles, and its role in improving IT Service Management (ITSM). You’ll also learn about key concepts, terminology, and the structure of the standard to understand how it supports efficient and high-quality IT service delivery.
Completing this course opens opportunities in IT service management roles such as IT Service Manager, ITSM Consultant, Service Delivery Manager, or roles in organizations aiming for ISO/IEC 20000 certification. It also serves as a stepping stone for advanced ISO/IEC 20000 training.
There are no specific prerequisites. However, having a basic understanding of IT service management or frameworks like ITIL® can be helpful.
The course typically lasts 1 day (8 hours) but may vary slightly depending on the training provider and delivery mode.
The fee depends on the training format (online or in-person) and location. Please contact us directly for detailed pricing information.
Yes, you will have access to digital course material even after completion for review and reference.
If you opt for online training, recordings of the sessions will be provided for a limited time for revision purposes.
Our instructors are certified professionals with extensive experience in IT Service Management and ISO/IEC 20000 implementation and auditing.
The course is available in both online live sessions and classroom training modes for your convenience.
Yes, upon successful completion of the course, you will receive a participation certificate, validating your foundational knowledge of ISO/IEC 20000.

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