ITIL 4 Strategist: Direct, Plan, and Improve Course

The ITIL 4 Strategist: Direct, Plan, and Improve training course gives IT leaders the tools they need to create a measurable positive impact through service improvements by aligning strategy with operations.  You'll discover the core Direct, Plan, and Improve (DPI) principles to be found in the ITIL Service Value System (SVS). You'll also learn how to practise governance, strategic planning, value stream mapping, and performance analytics!  

In particular, you will also learn about frameworks around organisational change management, leadership, and continual improvement frameworks, which are critical for successful digital transformation. The course directs your mindset and knowledge on agility, collaboration, and business value for your services. This training course should be considered by anybody who is going to have a role in creating an IT strategy and is responsible for overseeing IT service portfolios.  

It will help to drive higher impact in that role, while gaining insights you can apply, backed by expert instruction. Your educational journey will continue with SSDN Technologies, the Best IT Training Company


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Learning Options for You

  • Live Training (Duration : 24 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

To take the ITIL 4 Strategist: Direct, Plan, and Improve course, candidates must have a solid foundation in IT service management. The ITIL 4 Foundation certification is a mandatory prerequisite.

  • ITIL 4 Foundation certification (required)
  • Familiarity with service management concepts and terminology
  • Experience working in ITSM, strategic planning, or continual improvement roles is recommended
  • A basic understanding of Agile, Lean, and DevOps concepts will be beneficial
     

Learning Objectives

The primary goal of the ITIL 4 DPI course is to equip learners with the practical skills needed to create a 'learning and improving' IT organisation. Participants will learn how to align governance, strategy, and operations while focusing on continual improvement and agile methods.

By the end of this course, learners will understand how to establish a clear strategic direction, define effective planning practices, and embed robust improvement initiatives. They will be able to apply governance, risk, and compliance (GRC) principles, measure performance effectively, and foster a culture of collaboration and agility across the organisation.

Target Audience

The ITIL 4 Strategist: Direct, Plan, and Improve course is designed for IT professionals and leaders responsible for shaping IT strategy and managing continual improvement initiatives. It is particularly beneficial for individuals looking to develop strategic planning and governance capabilities in a modern digital service organisation.

  • IT Managers and Team Leads
  • Service Management Professionals
  • Project and Program Managers
  • Change Managers and Process Owners
  • IT Governance Professionals
  • Professionals pursuing the ITIL Managing Professional or Strategic Leader designation

This course is ideal for those who want to enhance their decision-making skills and drive a culture of continual improvement in their organisation.

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FAQs

In this course, you will learn how to build an effective IT strategy, align planning with business goals, and implement continual improvement practices. The course focuses on governance, risk management, agile and lean ways of working, measurement and reporting, and organizational change management. It empowers professionals to lead strategy execution and drive value co-creation across all levels of the organization.
Completing the DPI module prepares you for strategic and leadership roles such as IT Manager, Service Management Lead, Change Manager, Process Owner, and IT Governance Consultant. It is ideal for professionals aiming to align IT service management with business strategies and lead transformation initiatives.
To enroll, you must have successfully completed the ITIL 4 Foundation certification. A background in IT service management or leadership roles will enhance your understanding and application of the concepts.
The course typically runs for 3 to 4 days in an instructor-led format, followed by an exam. It includes both theoretical learning and interactive workshops or case study exercises.
Course fees may vary depending on the training provider and delivery method. For up-to-date pricing, please contact SSDN Technologies or your chosen Accredited Training Organization (ATO).
Yes, learners will retain access to the official ITIL courseware and digital reference materials, which can be used for post-course study and practical applications.
Yes, if you opt for Virtual Instructor-Led Training (VILT), recordings of live sessions are typically provided for a limited duration (e.g., 30 to 60 days) to support your revision and self-study.
This course is delivered by certified ITIL instructors with extensive experience in ITSM strategy, planning, and continual improvement. They bring both academic knowledge and real-world insights to the classroom.
Yes, the course is available in both online (VILT) and in-person classroom formats, depending on your preference and location.
Yes, upon successfully passing the exam, you will receive an official ITIL 4 Strategist: Direct, Plan, and Improve certification issued by PeopleCert on behalf of AXELOS.

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