MB-260T00: Microsoft Customer Insights - Data Specialty Course

The MB-260T00: Microsoft Customer Insights – Data Specialty course is designed for individuals who want to learn how to unify customer data and analyze it through the Microsoft Customer Insights platform. This training equips learners with the skills to design and build data solutions that provide personalized experiences and better decision making. 

The course provides the knowledge to unify customer data and create comprehensive customer profiles, configure AI models, build segments, and add external data sources for improved insights. Other key training areas for the course are data transformation, measure setup, and platform administration, which allow for a complete understanding of how to provide real-time, actionable insights across functions 

The course provides hands-on labs and activities for practical and real-world experiences on how to configure and use Dynamics 365 Customer Insights to support marketing, sales, and the customer service team functions.  

This course is delivered by the Best Corporate Training Company and is aimed at individuals and organizations looking to engage with their customers more effectively by using data. Rely on the Best Training Company to enable you to build on the skills to be effective in your role and take your MB-260 certification with confidence. 


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Learning Options for You

  • Live Training (Duration : 32 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

  • Familiarity with Dynamics 365 Customer Insights: Understanding of the platform's capabilities.
  • Experience with Dynamics 365 Apps: Hands-on experience with related applications.
  • Proficiency in Power Query: Ability to transform and clean data.
  • Knowledge of Microsoft Dataverse: Understanding of data storage and management.
  • Acquaintance with the Common Data Model: Familiarity with standardized data schemas.
  • Experience with Microsoft Power Platform: Utilization of Power Apps, Power Automate, etc.
  • Understanding of Data Privacy and Compliance: Knowledge of data protection regulations.
  • Awareness of Responsible AI Practices: Ethical considerations in AI implementations.

Learning Objectives

The MB-260T00 course equips professionals with the skills to implement Microsoft Dynamics 365 Customer Insights solutions. Participants will learn to unify customer data using prebuilt connectors, segment audiences effectively, and apply AI-driven predictions to enhance customer experiences. The training covers data ingestion, transformation, and integration with the Power Platform, preparing individuals for the Microsoft Certified: Customer Data Platform Specialty certification.

Target Audience

  • Data Analysts: Specialize in customer data analysis and reporting.
  • CRM Consultants: Implement and optimize CRM solutions.
  • Customer Insights Managers: Oversee customer data strategies.
  • Marketing Professionals: Leverage data for targeted campaigns.
  • Sales Analysts: Analyze sales data to inform strategies.
  • Business Intelligence Analysts: Transform data into actionable insights.
  • Digital Transformation Specialists: Drive digital initiatives within organizations.
  • IT Professionals: Manage and integrate CRM solutions.
  • Power Platform Developers: Develop applications using Microsoft's Power Platform.
  • Privacy and Compliance Officers: Ensure data governance and compliance.
  • AI and Machine Learning Practitioners: Apply AI models to customer data.
  • Data Governance Specialists: Maintain data quality and security.

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