MB-280T01: Configure Dynamics 365 customer experience model-driven apps Course

The MB-280T01: Configure Dynamics 365 Customer Experience Model-Driven Apps course is designed for business professionals who want to build and configure productive model-driven applications in Microsoft Dynamics 365. This is where you'll learn to design apps as a solution to business process challenges and increase customer loyalty and engagement. 

Participants will learn fundamental concept such as model-driven app architecture, app data model, customizing forms and views, and enhancing the user interface. In addition, the course has a strong emphasis on the case study method which helps participants learn to subsequently build applications that are functional to their organization, user-friendly to their end-users, and helpful in achieving organizational goals. 

Overall, the course is designed for a variety of business professionals who want to make the connection between business requirement and technical execution, including but not limited to IT professionals working as system administrators and solution designers. 

At the Best Corporate Training Company, we provide high-quality training, relevant content, and qualified instructors so you can have the peace of mind you need to build the right skills to enhance your customer and stakeholder practice in Dynamics 365. 


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Learning Options for You

  • Live Training (Duration : 8 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

To maximize the benefits of this course, participants should have:

  • Familiarity with Microsoft Power Apps
  • Basic understanding of data modeling principles
  • Experience with the Dynamics 365 customer experience suite, including:
  • Dynamics 365 Sales
  • Dynamics 365 Customer Insights

These foundational skills will enable learners to effectively engage with the course content.

Learning Objectives

The MB-280T01 course equips professionals with the skills to configure Dynamics 365 customer experience model-driven apps, such as Dynamics 365 Sales and Dynamics 365 Customer Insights. Participants will learn to create and manage tables and columns, work with Microsoft Dataverse, and customize the user experience within model-driven applications. This training is part of a four-course series aligning with the MB-280 certification exam. 

Target Audience

This course is designed for professionals aiming to leverage model-driven applications within the Dynamics 365 ecosystem. Ideal participants include:

  • IT professionals
  • Business Analysts
  • Functional Consultants
  • CRM Project Managers
  • Application Developers
  • Sales and Marketing Executives
  • Customer Service Representatives
  • Technical Support Specialists
  • Data Analysts
  • System Integrators
  • Business Process Owners
  • Solution Architects

These individuals seek to enhance their skills in configuring and customizing Dynamics 365 Sales, Dynamics 365 Customer Insights, and Microsoft 365 Copilot for Sales.

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