MB-7005: Create and manage journeys with Dynamics 365 Customer Insights Course

The MB-7005: Create and manage journeys with Dynamics 365 Customer Insights course is designed to empower professionals with the tools and strategies required to customize customer engagement through Dynamics 365 Customer Insights This course focuses on the design and management of customer journeys that are data-driven, personalized, and results-oriented. Learners will gain hands-on experience in segmentation, create personalized experiences, and develop strategic journey maps "that will align with business goals. 

During training, participants will learn how to use real-time insights and customer data to design meaningful interactions across multiple touchpoints. In this course is also focuses on the importance of analytics in refining journey effectiveness, ensuring that each customer adds value and strengthens the loyalty of the brand.

Whether you're a marketer, a business representative, or a customer experience manager - this course will give you useful insights to help you turn customer data into actionable insights By the end of the program, you will be able to craft journeys that not only meet customers' expectations,  drive measurable business results.

SSDN Technologies, The best IT training company introduced MB-7005 course ensures high quality learning directed by industry experts. Take your customer engagement skills to the next level and be ahead in the digital experience landscape with a specialist training of SSDN technologies


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Learning Options for You

  • Live Training (Duration : 8 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

  • Basic knowledge of Dynamics 365 Customer Insights or Marketing.
  • Understanding of customer data, segmentation, and engagement concepts.
  • Familiarity with business processes and marketing automation.
  • General working knowledge of Microsoft 365 environment.

Learning Objectives

The MB-7005 course equips learners with the skills to create, manage, and optimize customer journeys using Dynamics 365 Customer Insights. Participants will learn to design personalized, multi-channel experiences, leverage customer data for segmentation, and track engagement to improve marketing performance. Through practical exercises and guided instruction, learners gain hands-on expertise in orchestrating customer journeys that drive loyalty, enhance customer relationships, and deliver measurable business outcomes.

Target Audience

  • Marketing professionals aiming to design personalized customer journeys.
  • CRM administrators managing customer engagement strategies.
  • Business analysts seeking insights into customer behavior.
  • Consultants implementing Dynamics 365 Customer Insights for clients.
  • IT professionals supporting Dynamics 365 Marketing solutions.

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