MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Course

Jump-start your CRM career with MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM). This course allows you to be exposed to A.I. enabled tooling for sales, marketing, customer service, and field service across a unified Microsoft Dynamics 365 platform. This learning journey will provide exposure to how you can automate customer journeys, case management, and scheduling for service management for better engagement and efficiency.

This training will be equally valuable for potential customers of Dynamics 365 CRM, as well as anyone wanting to learn more about business processes that go along with CRM, including lead-to-cash processes, knowledge management, and real-time analytics. The course would also include learning about the integration features with Microsoft 365 and Power Platform, all of which provide seamless transitions of information across different business functions.

Additionally, becoming familiar with the features and functionality of Dynamics 365 CRM will allow professionals to lay the groundwork for encouraging customers to purchase, and to support scaling revenue based on customer satisfaction. Finish your training with SSDN Technologies, the Best IT Training Company that can help your organization deliver the best customer relationship management it can in an ever-changing field. 


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Learning Options for You

  • Live Training (Duration : 8 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

  • Basic understanding of business processes such as sales, customer service, and marketing.
  • Familiarity with cloud computing concepts and Microsoft technologies is helpful but not mandatory.
  • No prior Dynamics 365 experience required.

Learning Objectives

The MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course provides learners with foundational knowledge of customer engagement apps within Dynamics 365. Participants will explore the core capabilities of sales, marketing, customer service, and related CRM functions. This course is ideal for individuals seeking to understand Dynamics 365’s role in driving customer satisfaction and business growth, while also preparing for the Dynamics 365 Fundamentals (CRM) certification exam.

Target Audience

  • Business stakeholders exploring Dynamics 365 CRM capabilities.
  • Students, career starters, or individuals considering a future in Dynamics 365.
  • Functional consultants or IT professionals new to CRM concepts.
  • Decision-makers evaluating CRM solutions for organizational needs.
  • Professionals aiming to validate foundational Dynamics 365 CRM knowledge.

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