Performance Analytics Fundamentals Course

The introductory Performance Analytics Fundamentals offered by ServiceNow, provides the learner with a comprehensive introduction to the fundamental elements necessary to analyse performance metrics as well as improve service Delivery via ServiceNow. The course will illustrate to the student how Performance Analytics and Indicators aid an Organisation’s ability to measure performance using Dashboarding and Indicator Widgets to make better data-driven decisions. The student will learn how Performance Analytics converts unstructured Data into useful trends. This course illustrates how Performance Analytics will support the Ongoing Improvement of an Organisation, enhance Operational Efficiency and assist in Strategic Planning through KPI's, Historical Data Collection and Reporting Best Practices across all areas of IT/Business Functions. 

The Best IT Training Company has designed the Performance Analytics Fundamentals course with a combination of Conceptual Learning and Hands-on Practice to create a training experience for the Participants. Using the Performance Analytics Fundamentals course, Participants will learn how to develop Key Performance Indicators, Create Automated Data Collection Setup, Configure Breakdown Sources in ServiceNow to generate Attractive Dashboards and Views. The Course will outline how to leverage Real-time Insights from Performance Analytics to Track Progress, Identify Bottlenecks in Service, and ultimately improve the Overall Quality of Service Provided to Customers. By completing the Practical Exercises in the Course, Participants will learn how Performance Analytics support the Tracking of Goals, Monitoring of Business-Level SLAs, and the ongoing Management of Performance against ServiceNow Processes. 

SSDN Technologies will deliver the Performance Analytics Fundamentals course by focusing on developing the Practical skills necessary to effectively configure and manage Performance Analytics. Participants will develop Scorecards to help Project Stakeholders take informed decisions based on the performance representing a Service, develop Scheduled Data Job setups with dashboards to report on KPI's, as well as provide reports for Customers both on Demand and as part of a regular Reporting Period. By the completion of the Performance Analytics Fundamentals Course, Participants should be able to effectively configure and manage with Performance Analytics, using ServiceNow. 


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Learning Options for You

  • Live Training (Duration : 16 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

Participants should have:

  • Basic understanding of the ServiceNow platform
  • Familiarity with reporting concepts
  • Knowledge of ITSM or other ServiceNow applications (recommended)

Learning Objectives

The Performance Analytics Fundamentals Course introduces learners to how ServiceNow Performance Analytics helps track, measure, and improve business processes. You will learn how to create indicators, breakdowns, data collectors, and dashboards. The course explains how historical data is built, how KPIs are analyzed, and how visualizations help monitor performance. By the end of the course, participants will understand how to design meaningful analytics, build reports, and use dashboards to support data-driven decision-making.

Target Audience

This course is ideal for:

  • ServiceNow administrators
  • Reporting and analytics teams
  • Process owners and managers
  • Implementation consultants
  • Anyone responsible for creating dashboards and KPIs

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