Service Mapping Advanced Course

Service Mapping Advanced is intended for IT Experts looking to advance the Knowledge, Skills, and Abilities (KSA’s) in establishing, Mapping, and Managing complex dependences across multiple IT services for Large scale IT Companies. This course provides a framework to build KSA's (Knowledge, Skills, and Abilities) in Advanced Service Mapping: Discovery Patterns, Data Quality Improvement, and Best Practices for Service Configuration & Management. Students will learn how to Proactively Identify Service Impacts to help Reduce Downtime, and create a stronger Alignment between IT Services and Business Outcomes. 

SSDN Technologies provides this training program with Hands-On labs, where students will learn how Real World Troubleshooting scenarios work, in a practical hands-on way. The course includes cloud-based Mapping techniques, Traffic-Based Discovery techniques, Access Controls with Credentialed Methods, Continual Maintenance, and best practice methodologies associated with maintaining service maps in a dynamic environment. This training program will also provide the student with the opportunity to Improve Communications between IT Operations and Service Owners, by providing Accurate Visual Representations of Infrastructure Relationships. 

The Best Corporate Training Company, SSDN Technologies, provides this course to develop the Knowledge, Skills, and Abilities (KSA’s) for Learners to optimize Service Performance and to Increase Operational Stability. This course is designed for individuals who are currently working in ServiceNow Administration, ITOM Specialist’s, and Network Engineer’s that want to grow to Advanced Levels in Visibility and Automation of IT Services. Upon Successful Completion of this Course, Students will possess the Knowledge, Skills and Abilities (KSA’s) to Implement and Manage Advanced Service Mapping to support faster Incident Resolution and Better Business Decisions.


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Learning Options for You

  • Live Training (Duration : 24 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

Participants should have:

  • Basic knowledge of ServiceNow
  • Understanding of Service Mapping Fundamentals
  • Familiarity with CI classes, discovery patterns, and MID Server
  • Experience with ITOM processes (recommended)

Learning Objectives

The Service Mapping Advanced course helps learners understand how to design, build, and optimize complex service maps in ServiceNow. You will learn advanced discovery techniques, pattern design, troubleshooting methods, and how to manage dynamic service components. The course also explains how to improve visibility of IT services, handle multi-tier application mapping, and customize patterns for specific business needs. After completing the training, learners will be able to configure and maintain accurate service maps that support incident, change, and problem management.

Target Audience

This course is ideal for:

  • ServiceNow administrators
  • Service map architects
  • ITOM specialists
  • System implementers
  • Professionals responsible for advanced discovery and mapping configurations

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