Service Mapping Fundamentals Course

Service Mapping Fundamentals provides students with a strong foundation in service dependency visualization using Applications, Servers, and Network Devices as a platform for understanding how these components interact to deliver business services to customers.

Students will learn how to create service visibility through relationship mapping, discovery tools, and configuration techniques as they work toward aligning services to IT Operations and representing services accurately within IT environments. The training includes hands-on experience with Discovery Probes, setting up Credentials, Authorization, and troubleshooting common mapping issues. Learners will also develop the ability to maintain up-to-date service maps and improve communication among IT teams by clearly identifying service health and risks.

With guidance from SSDN Technologies, completing this course will increase the learner’s confidence in creating reliable Service Maps that support faster incident resolution and effective Root Cause Analysis, ultimately helping organizations enhance operational performance and achieve business excellence.


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Learning Options for You

  • Live Training (Duration : 16 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

Participants should have:

  • Basic understanding of the ServiceNow platform
  • Knowledge of Discovery Fundamentals (recommended)
  • Familiarity with CMDB concepts and CI relationships

Learning Objectives

The Service Mapping Fundamentals course teaches learners how to identify, map, and visualize business services in ServiceNow. You will learn how service mapping works, how to select entry points, how to run discovery for applications, and how to build accurate service maps. The course covers key concepts like patterns, MID Server configuration, and relationship creation. By the end, learners will know how to create service maps that improve visibility, support troubleshooting, and enhance IT operations.

Target Audience

This course is ideal for:

  • ServiceNow administrators
  • ITOM team members
  • CMDB and Discovery beginners
  • Implementers and consultants
  • Anyone responsible for creating or maintaining service maps

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