ServiceNow Administration Fundamentals Course

Overview The course on ServiceNow Administration Fundamentals provides an overview of the basic administrative activities necessary for the management and configuration of the ServiceNow platform. This program is best suited for beginners and IT pros who seek to establish a strong foundation for managing users and roles, data policies, workflows, service catalogs, system properties, and more. Learners will learn about the ServiceNow interface, understand the architecture of the platform, get hands-on practice in configuring applications, managing data, and automating where possible to increase efficiency in IT service delivery. 
 
The course will focus on developing the necessary skills to handle various administrative responsibilities that include instance configuration, form and list layouts, module creation, and reporting. Through interactive sessions and practical labs, participants learn how to apply best practices for maintaining instances of ServiceNow and ensuring smooth performance across enterprise environments. 
 
This course is designed to be very practical and job-oriented, presented by SSDN Technologies, a Best Training Company that is mainly focused on industry-oriented IT training. Advanced administrative tasks, troubleshooting, and customization techniques are provided through expert trainers who ensure job-readiness upon completion. Participants will have gained the confidence and developed the expertise to manage ServiceNow effectively, thereby helping organizations in various aspects of digital transformation by the end of this course. 
 


Download Content
bannerImg

Learning Options for You

  • Live Training (Duration : 24 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

  • Basic understanding of IT operations or ITSM concepts
  • Familiarity with web technologies (HTML, CSS, JavaScript) is helpful but not mandatory
  • No prior ServiceNow experience required

Learning Objectives

The ServiceNow Administration Fundamentals course provides a comprehensive introduction to the core administrative tasks required to manage and configure the ServiceNow platform. Participants will learn how to navigate the interface, manage users and groups, configure forms and lists, handle data management, create workflows, and apply automation. The course also offers hands-on practice to help learners understand key modules such as Incident, Problem, Change, and Service Catalog. By the end of the training, learners will be able to confidently manage, configure, and support a ServiceNow instance in real-world environments.

Target Audience

This course is designed for:

  • Aspiring ServiceNow administrators
  • IT professionals transitioning into ServiceNow roles
  • System administrators, support engineers, and process owners
  • Anyone looking to build a strong foundation in ServiceNow platform management

Register Your Interest

captcha

Our Learners Say About Our Courses

underline
testimonialImg